Shipping Policies

Please Note:

o All ETAs calculated from the date of shipment, not the date of order placed.
o All orders placed with DHL International are uninsured, meaning that in the event of the package being lost or misplaced by the post office, we will not provide a replacement or refund.
o We will ship your order within two business days unless we inform you otherwise, and we do not ship over major holidays or weekends.
o If you wish to cancel an order, you must do so before it is shipped. Once a package is shipped we cannot cancel or refund the order.
o If the Ocarina is damaged during shipping, you must provide us with a digital photo and order number within 24 hours of package arrival in order for your claim to be processed.

Domestic Shipping Rates:

o DHL Domestic: limited tracking, ETA 5-7 business days, $10 for orders $79.99 and under, free for orders $80 and over.
o USPS Priority: tracking, ETA 3-4 business days, $12 for orders $79.99 and under, $10 for orders $80 and over.
o USPS Express: tracking, ETA 3-4 business days, $42 for orders $79.99 and under, $39 for orders $80 and over.

Canada Shipping Rates:

o DHL International: limited tracking, can take up to 8 weeks, $20 for orders $98.99 and under, free for orders $99 and over.
o USPS International Priority: tracking, ETA 7-14 business days, $37
o USPS International Express: tracking, ETA 3-5 business days, $52.

International Shipping Rates:

o DHL International: limited tracking, can take up to 7 weeks, $30 for orders $98.99 and under, free for orders $99 and over.
o USPS International Priority: tracking, ETA 7-14 business days, $54.
o USPS International Express: tracking, ETA 3-5 business days, $75.