Chen Ching Ocarina Refund and Return Policy
If you wish to return an item, you must contact us within fourteen (14) days of receiving the item at firstname.lastname@example.org. Original shipping and handling fees are non-refundable. There is a 10% restocking fee for each item.
Customers are responsible for shipping items back to us including all shipping costs. We are not responsible for packages lost during this process. Please include y our original order number and reason for return in your package. Please include original Ocarina packaging and/or original box in your return package. Address all returns to:
P.O. Box 28384
St. Louis, MO 63146
Please allow seven (7) business days for your return to be processed. After receiving and inspecting your return, we will issue a refund to the original method of payment. We reserve the right to refuse a refund if we deem, in our sole and absolute discretion, the returned item to be damaged or in any unsatisfactory condition.